Because NOFI is a consumable food product, we're unable to accept returns of drinks that have been opened, chilled, or consumed, for health and safety reasons. However, your satisfaction matters to us — if there's a problem with your order, we'll always make it right.
Please contact us within 7 days of delivery at sales@grabnofi.com if your order arrives damaged, faulty, incorrect, or past its best-before date, and we'll arrange a replacement or refund.
To help us resolve it quickly, please include your order number and a photo of the affected cans or packaging. Items sent back to us without first contacting us cannot be accepted.
If a return of the product is required, we'll let you know where to send it. If your return or claim is approved, we'll cover return shipping and send you instructions on how and where to send your package.
You can always reach us with any question at sales@grabnofi.com.
Damages and issues
Please inspect your order on arrival and contact us immediately if any can is defective, damaged, leaking, or if you've received the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
For health and safety reasons, opened or partially consumed cans cannot be returned. We also cannot accept returns on sale items, promotional bundles, or gift cards. Please get in touch if you have any questions about your specific order.
Exchanges
The fastest way to get what you want is to reach out about the item you have and, once your issue is approved, place a separate order for the new item.
Refunds
Once we've received and inspected your return or reviewed your claim, we'll let you know whether your refund has been approved. If approved, you'll be refunded to your original payment method (via Razorpay) within 10 business days. Please note it can take additional time for your bank or card provider to process and post the refund.
If more than 15 business days have passed since we approved your refund and you haven't received it, please contact us at sales@grabnofi.com.